Customer and Technical Support

Knowledge Base

For instant step-by-step instructions on the most common questions and issues please visit: support.mymarkettoolkit.com

Free Support

Please contact us here to ask specific questions. Responses are free of charge.

Paid Technical Support and Professional Services

We provide great   professional services ,   customer service , and   technical support . Please note that there are differences between the three:

  • Professional Services   - our professional services team can help you deploy your project. We have talented pros who are ready to take your order. Contact professional services for deployment questions, including:
    • Email implementation
    • Web site implementation and questions about HTML, templates, etc.
    • Ecommerce implemenation
    • Print jobs
    • Etc.
  • Customer Service   - If you have an account or billing question we will resolve it as promptly as possible.
  • Technical Support   - Contact technical support for questions about the My Market Toolkit system and training on how to use the system. If online documentation or free email support isn't enough, we offer paid support plans for one-on-one interactions.

Professional Services

Please contact our professional service team for marketing campaign projects.

Customer Service

Please create a customer service ticket for billing and account issues.   Click here   to open a ticket.

Training Options

We use online meeting software to train you and your team on software features and options. Training is billed at $100/hour by 15 minute increments.

Often, if you ask our professional services team to deploy your website or email project, you will receive an allotment of free training. It will be spelled out in your Statement Of Work.

Contact us   to schedule a training session.